Frequently Asked Questions

Q: I didn't know you could donate via text message / is this a legitimate way to give?

Yes, donating via text is a legitimate way to give. The technology behind Premium SMS (PSMS) donations has been successfully used for competition and voting lines in Australia for the past 15 years.

Until now, however, the use of text giving via PSMS for charitable fundraising has not been widely available in Australia for a variety of reasons. 

The aim of this text giving pilot program – being facilitated by Telco Together Foundation along with Telstra, Optus and Vodafone – is to trial a combined carrier approach to enabling text donations for charities in Australia, as an additional fundraising channel.

Following the 24 month pilot, the success of the pilot will be reviewed to determine the future of the program in Australia.


 Q: What short codes (phone numbers) are included in the text giving pilot program?

There will be up to 15 charities participating in the pilot program, with their short codes being listed below as their campaigns go live.

Charity Name    

Short Code (Phone Number)

UNICEF

19958888

 

Q: Are text donations tax deductible?

All charities taking part in this text giving pilot program have Deductible Gift Recipient (DGR) status, so yes $5 donations made via SMS are tax deductible.


Q: Will I receive a tax receipt / how do I claim donations at tax time?

Yes, you’ll receive a free ‘thank you’ SMS containing a tax receipt after donating. You should retain this receipt for use at tax time.  

If you are an Optus post-paid customer, you will also have a detailed account of your donation on your bill which you can use as a receipt at tax time.

Q: What if I lose my tax receipt?

If you misplace your tax receipt, you will need to contact the charity that you donated to, who will assist in re-issuing your tax receipt. They will need the mobile number you donated from to issue the replacement receipt.


Q: Am I subscribing to repeat donations?

No. When you make a donation, it is a one-off charge, not a subscription. To donate more than $5, multiple messages would need to be sent to the charities ‘19’ code.

Q: How much of the $5 donation goes to the charity?

For each $5 donation made, the charity will receive $4.95. Charities incur a small charge of 1% of donated revenue which is an administration fee charged by OpenMarket. The mobile network operators do not retain any of the donation, or charge any fees to the charities for the service. 

Q: I received a ‘fail’ message or did not receive a confirmation 'thank you' message after trying to donate. What does this mean? 

Donations are made via text (PSMS) and are not available from all services.  

Please check that you have texted the correct short code (phone number) and keyword for your chosen charity. If the short code is correct, below are a few more reasons why your donation may not have been processed:

  1. Your service has PSMS barring.

  2. You have a prepaid service with insufficient credit, or without an applicable prepaid charity top up.

  3. Your service is billed through a mobile reseller, rather than direct through Telstra, Optus or Vodafone.

  4. Text giving is currently not available on Optus pre-paid services. Customers on these services will not currently receive a ‘fail’ message and will not be charged. 

 Q: Is there a maximum amount that can be donated per month?

The monthly donation limit will vary by carrier according to the standard PSMS monthly transaction limits.  

A monthly text giving spend notification will be sent out by all carriers once the service has reached $30.


Q: Will my information be given to the charity for further contact?  

Charities will have access to donor information for receipting purposes, and for follow-up marketing activity, however charities will need to abide by standard legislation regarding marketing to mobile via calls or SMS, (e.g. MPS Code, Spam Act, Telemarketing Industry Standard).

In addition to this, charities will need to abide by the PSMS Donations Pilot Program Code of Conduct that provides additional guidance on how your information can be used by the charity.  Click here to view the Code of Conduct.


Q: Who are OpenMarket and what is their role as a mobile engagement aggregator?

OpenMarket is providing the technical connection between the charities and the mobile network operators for the text giving pilot program. This means the charities only have to work with one organisation in order to receive donations from subscribers on all three carriers. To learn more visit www.openmarket.com 


Q: I would like a refund, what do I need to do?

Please contact your service provider (i.e. Telstra, Optus or Vodafone) directly.

Q: I have a question that is not listed here, who can I contact?

  • Please contact the charity directly for questions regarding a charity's campaign or their respective text giving phone number and chosen key word.
  • For questions relating to Premium SMS activation or phone billing, please contact your  mobile service provider
  • For general questions about the pilot program outside of these areas, please email textgiving@telcotogether.org.au and we will respond within 2 business days.